Grievance Redressal
Last updated · April 2026
We take client grievances seriously. Below is the formal escalation matrix and the two independent regulatory channels available to you if our internal resolution is unsatisfactory.
Internal escalation matrix
| Level | Contact person | Channel | Expected TAT |
|---|---|---|---|
| Level 1 | Relationship Manager / Branch | customercare@acagarwal.com · +91-141-4920999 | 1 working day |
| Level 2 | Designated Officer | escalations@acagarwal.com · +91-265-2361059 | 7 working days |
| Level 3 | Compliance Officer | aca.compliance@acagarwal.com | 15 working days |
| Level 4 | CEO / Principal Officer | ceo@acagarwal.com | 30 working days |
Compliance Officer
Name
ACA Compliance Desk
Phone
+91-265-2361059
Address
406, Payal Co-Op Society, Sayajiganj, Vadodara – 390020
External escalation
If your grievance is not resolved within 30 calendar days, or the resolution is unsatisfactory, you may approach either of the following regulatory channels:
1 · SEBI
SCORES Portal
SEBI’s online complaint redressal system. Track status, escalate to SEBI officers, and receive a reference number for every complaint lodged.
scores.sebi.gov.in →
2 · Online Dispute Resolution
Smart ODR
The SEBI Online Dispute Resolution mechanism for the securities market. Neutral mediation and arbitration outside of traditional courts.
smartodr.in →
What to include in your complaint
- Your full name and client ID
- Contact number and email on record
- Trade date, order number or transaction reference (if applicable)
- Clear description of the issue and expected resolution
- Any supporting documents - contract notes, statements, screenshots