Investor Charter · Stock Brokers
Last updated · April 2026
In accordance with SEBI Circular SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/675 dated 01 December 2021, this Investor Charter sets out the vision, mission and services investors can expect from A C Agarwal Share Brokers Private Limited.
Vision
To build a transparent, fair and efficient trading ecosystem where every investor - from a first-time retail trader to a professional prop desk - receives institutional-grade execution, research and service at a price that respects their capital.
Mission
To be a SEBI-registered intermediary that every Indian investor can rely on for:
- Fair, transparent, real-time execution on NSE, BSE, MCX and MSE
- Clear, itemised pricing with no hidden charges
- Timely delivery of contract notes, statements and reports
- Prompt redressal of grievances within regulatory timelines
- Client education on market risks, rights and obligations
Services to investors
Account opening
T+1 digital KYC · paper IPV on request · real-time activation of trading terminal.
Contract notes
Delivered by email within 24 hours of trade execution. Physical copies on request.
Funds transfer
Pay-in/pay-out via UPI, NEFT/RTGS/IMPS. Withdrawals credited same-day where cut-offs allow.
Grievance redressal
Acknowledged within 24 hours; resolved within 30 days per SEBI timelines.
Statements & reports
Daily margin/SOT statement; monthly holdings; quarterly fund & securities settlement.
Investor education
Access to research, webinars and risk disclosure materials. No tip-sheet culture.
Rights of investors
- Fair and equal access to markets
- Transparent brokerage and statutory charges - capped by SEBI
- Prompt execution at the best available price
- Contract note within 24 hours of execution
- Access to your funds and securities as per SEBI norms
- Timely redressal of grievances and escalation to SEBI SCORES if unresolved
Responsibilities of investors
- Complete KYC and update details promptly (address, phone, email, bank)
- Read the Risk Disclosure Document before trading in derivatives
- Do not share OTPs, passwords or API keys with anyone
- Review contract notes, funds and securities statements
- Exercise your right to opt out of running account and receive periodic settlement
Investor complaints data
Monthly disclosure of complaints received and resolved, as mandated by SEBI:
| Month | Pending (start) | Received | Resolved | Pending (end) | Avg. resolution (days) |
|---|---|---|---|---|---|
| Mar 2026 | 2 | 7 | 8 | 1 | 6 |
| Feb 2026 | 3 | 5 | 6 | 2 | 7 |
| Jan 2026 | 1 | 8 | 6 | 3 | 9 |
| Dec 2025 | 4 | 4 | 7 | 1 | 5 |
| Nov 2025 | 2 | 6 | 4 | 4 | 8 |
Timelines
- Grievance acknowledgement: 24 hours
- First response: 3 working days
- Full resolution: 30 calendar days
- Escalation to SEBI SCORES after 30 days if unresolved